Title: Associate Systems Administrator
Department: Data and Technology Services
Reports To: Systems Administrator
Status: Full-time, Exempt
The Associate Systems Administrator:
- Provides help desk support, assisting end-users with technical questions and troubleshooting.
- Assists the Systems Administrator with various technical and special projects.
- Assists the Systems Administrator in providing server and network system support, including maintenance and upgrades for Microsoft Active Directory.
Support for UH Foundation Staff/Users
- Provide assistance for end-user questions, doing research and performing issue escalation as necessary.
- Configuration and maintenance of all end-user equipment, including desktop computers, notebook computers, monitors and printers.
- Installation and configuration of operating system software, including maintaining software patches and fixes.
- Researches, recommends, supports, tests, and maintains computer software applications needed by Foundation staff to accomplish their daily tasks.
- Advises and assists users in evaluating and selection appropriate computer hardware and software for purchases and upgrades.
- User account creation, maintenance and termination. Provide training to new staff and student employees.
- Configure and maintain mobile devices.
- Basic network troubleshooting. Monitor the status of UH system network through the UH ITS status page.
- Maintain equipment inventory.
- Provide normal and after-hours technical assistance for Foundation events.
- Prepares and teaches training classes as required.
- Write and revise technical documents.
- Keep current on the latest technological events by research and attending training.
- Perform other work duties as assigned.
Server/Network System Maintenance and Technical Support
- Assist the Systems Administrator with systems projects, including server maintenance/upgrades/troubleshooting.
- Assist with implementing security best practices.
- Assist with networking projects, such as Cisco firewall, Cisco switches, Juniper switches configuration, cabling, diagraming and troubleshooting.
The Associate Systems Administrator will meet annually with his/her supervisor to put in place a plan for the year. At the end of each year, the Associate Systems Administrator and his/her supervisor will review progress toward the annual goals.
Required Knowledge, Skills and Abilities
- Good communication skills (both written and verbal) are required as this position will interact with UH Foundation staff, and with external parties, such as hardware/software vendor support staff.
- Self-motivated and able to respond to high-pressure situations. Able to take action and progress with minimal direction. Ability to think outside the box to be able to troubleshoot issues outside of current knowledge.
- A positive attitude and excellent human relations skills.
- Ability to work flexible hours.
- Must be familiar with Microsoft Office and highly proficient in Word, Excel, Outlook and PowerPoint.
- Two - four years of experience with servers and server configuration, including knowledge of Windows Server operating systems.
- Two - four years of experience with Microsoft client operating systems (Windows 8.1+).
- Two - four years of experience with computer hardware troubleshooting and upgrades.
- General knowledge of PC applications and software
- Experience with general networking concepts.
- Experience with Apple Mac hardware and software helpful.
- Must possess technical-savvy in order to work on a variety of different projects requiring technical assistance and set-up.
Based at the First Interstate Building at 1314 S. King Street, Suite B, the Associate Systems Administrator will work primarily in an office environment and will need to sit or stand for extended periods while either working at a computer, attending a meeting, or performing technical work for extended periods. This position requires travel, mostly by auto, but occasionally by other modes of transportation, and may occasionally require overnight and weekend stays. The Associate Systems Administrator may need to work some evenings and weekends and must be able to work to the demands of the position, which may exceed a 40 hour work week.
Applicants should submit a letter of interest that provides evidence of the qualifications, a resume, and the names, addresses and telephone numbers of at least three professional references to: email@example.com
University of Hawai‘i Foundation, Human Resources Department
P.O. Box 11270
Honolulu, HI 96828-0270
f: (808) 748-0727
Our application form is a fillable pdf, please download and save the application to your computer before filling it out.Application Form
The University of Hawaiʻi and the University of Hawaiʻi Foundation
The primary purpose of the University of Hawaiʻi's ten-campus system is to provide an environment in which faculty and students can discover, examine critically, preserve, and transmit the knowledge, wisdom, and values that will help ensure the survival of the present and future generations with improvement in the quality of life.
The University of Hawaiʻi Foundation, a nonprofit organization, raises private funds to support the University of Hawaiʻi System. Our mission is to unite donors' passions with the University of Hawaiʻi's aspirations by raising philanthropic support and managing private investments to benefit UH, the people of Hawaiʻi and our future generations.
The University of Hawai‘i Foundation is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.