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Concur Invoice is the cloud-based platform that UH Foundation uses to manage and process payment requests. Payment requests are submitted, reviewed and approved through this platform.

What is Concur?

Concur Invoice is a cloud-based tool that gives you one view to manage business payment requests. Submit payment requests and route for electronic approval through Concur Invoice, with the ability to monitor and track the request status as it progresses through the payment process. Concur Invoice is a product in the SAP Concur suite of products, created by the software company, SAP.

How do I get access to Concur?

All active account administrators and support staff will automatically be granted access to Concur Invoice. UH users may login using <UH username>@uhf.hawaii.edu. For those that are not listed as an account administrator or support staff but need to submit invoices on behalf of someone, visit the following page to request access:

Request Access
Do you offer training for Concur Invoice?

A 30-minute recording of our training session for UH employees is available on YouTube:

Watch Training Video
How do I set up delegates or assign delegates?

You can add Invoice Delegates to act on their behalf, defining specific tasks that the delegate can complete. To assign a delegate: In the top navigation bar, click on Profile and select Profile Settings. On the Invoice Delegates page, click on Add Delegate. A search box will appear. Search for the employee to assign as a delegate using their name or email address. Click on the appropriate employee and then Add.

For more information on how to set up delegates, see the Concur User Guide.

How do I submit required or supporting documents that contain sensitive information?

If your payment request requires you to submit required or supporting documents that contain sensitive information (e.g. social security numbers, etc.), please upload the documents to our secure file sharing site using the appropriate link below:

Student Aid payments All others
How do I split expenses between expense types or funding sources?

You must itemize all invoices to show the goods or services received. On the Amount Remaining to be Itemized page, select the appropriate expense type, such as Furniture and Fixtures. In the Add Item section, complete all required fields (indicated with a red asterisk) and optional fields as directed by your company, and then click Add. Continue adding items until all the items (expense types) are represented

After creating a new invoice, you can distribute the amount of the expense. Distributing allows you to allocate a portion of the transaction to different accounts (project numbers). In the Itemization Summary area of the page, select the appropriate check boxes (on the left side of the page) for the items that you want to distribute. Click Distribute, and then click Distribute Selected Items. On the Distribute Selected Items page, click Distribute By, and then select Percentage or Amount as the distribution type. Click Add. With each additional allocation, the system automatically distributes the percentage evenly between the departments. You can manually adjust the Percentage or Amount fields as needed. Enter the additional account information to distribute to. Click Save once done and the Remaining to distribute is $0.00 (0%)

For more information on splitting expenses between expense types or funding sources, see the Concur User Guide.

How do I submit a new vendor request in Concur?

If the vendor for your payment request is not located within the system, you can submit a new vendor request. To request a new vendor: On the Invoice tab, click Create New Invoice. On the Create New Invoice page, click Request New Vendor. Under General Vendor Information, complete the required fields (indicated with a red bar), and then click OK.

For more information on requesting new vendors, see the Concur User Guide.

How do I change or add a new address to an existing vendor in Concur?

If the vendor address you are looking for does not exist in Concur, you can request a new address by submitting a new vendor request: On the Invoice tab, click Create New Invoice. On the Create New Invoice page, click Request New Vendor. Under General Vendor Information, complete the required fields (indicated with a red bar), and then click OK.

For more information on requesting new vendors, see the Concur User Guide.

When can I expect to receive my check or ACH payment?

SAP Concur will handle the issuing and sending of checks for approved and processed invoices. Checks are mailed out from St. Louis, MO. Delivery time will depend on the proximity to St. Louis and handling by the US Post Office. Checks are issued and sent every weekday. The pay cycle time is 4 days for ACH in the US and 3-5 days for checks.

How do I request an expense reimbursement if I only have a receipt without an invoice?

A copy of your receipt can be uploaded and attached to your reimbursement request just as you would for an invoice. When uploading a copy of a paper receipt, please write “Submitted to UHF on <date>” on the paper receipt before scanning.

For more information on uploading receipt and invoice images, see the Concur User Guide.

Do we use Concur to get approvals for requisitions and purchase orders?

No. Requisition and purchase order form approvals are still handled outside of Concur. However, UHF uses Concur to issue payments to vendors, including when a purchase order is used.

How do vendors enroll to receive ACH payments instead of checks?

Vendors may complete the ACH authorization form to set up ACH payments.

University of Hawai‘i faculty, staff, and students with domestic (U.S.) bank accounts are also eligible to enroll with ACH.

Please allow approximately one week for the account to be setup and activated before the first ACH payment request is submitted.

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